Late Payment
This article explains what happens if an invoice is not paid on time.
Automatic Payments
When an invoice is generated, we will automatically attempt to collect payment:
- Account Credit — If you have credit on your account, we will apply it to the invoice first
- Payment Method on File — If there is a remaining balance, we will attempt to charge your saved payment method
If both options are unavailable or unsuccessful, you will need to pay the invoice manually.
Payment Timeline
14 days before due — Invoice generated and sent
7 days before due — Payment reminder sent
Due date — Payment due
1 day overdue — First overdue reminder sent
3 days overdue — Second overdue reminder sent
5 days overdue — Service suspended
Service Suspension
If payment is not received within 5 days of the due date, your service will be suspended. The service will remain suspended until the outstanding invoice is paid.
Once payment is received, your service will be automatically reactivated.
Need Help?
If you are experiencing difficulties making a payment, please contact us or email billing@obsidianservers.com before your service is suspended.
