How to Submit a Complaint to Obsidian Servers

We value your feedback at Obsidian Servers and are committed to resolving any issues you may experience with our services. This guide outlines our complaint process and how we handle your concerns.

Submitting Your Complaint

1. Click here to create a complaint ticket.
2. Fill out the complaint form with:
   • Service affected (if applicable)
   • Description of the problem
   • Any relevant screenshots or documentation
3. Click Submit

What Happens After You Submit

• You'll receive an automatic confirmation email with a tracking number
• A support representative will review your complaint within 12 hours
• We may contact you for additional information if needed

Escalation Process

If you're not satisfied with the initial response:

1. Reply to your complaint ticket and request escalation
2. A senior support manager will review your case within 24 hours
3. You'll receive a detailed response with proposed solutions

Timeframes

We deal with each complain on a case-by-case base however we have outlined below a timeframe which we aim to have your complaint resolved in.

• You will receive a reply within 12 hours
• We aim to have a resolution within the first 24 hours
• For complex matters this may take us 48-72 hours to find an appropriate solution. 

We're committed to using your feedback to improve our services. All complaints are logged and reviewed regularly by our management team to identify service improvement opportunities.

Thank you for helping us serve you better.